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Meadowfield, Ponteland, Newcastle upon Tyne NE20 9SD, UK – 0191 500 5540
5 star for the price, but the customer journey must be improved. When we picked up the car we were asked to check the car for dents and scratches. Car had 1000 miles before and was brand new. The rental car was great for our trip. When we returned the car two people inspected the car and found a scratch on the wheel. They said as it was not marked before, I was told to pay for it. I was very angry as I knew that it was not from us. I got sent off with message to contact head office if I did not agree that I had scratched the car, I argued that I had not scratched the car and told them to check with head office or I would. At the airport, we got the info, that they found on the car record and that the scratches were there before. This argument at the shop with unhappy people at both sides ( the staff and I) was not needed, if this info should have been there when the car was picked up!! We will rent again BUT we will make sure we check also the wheels as well as the car for minor scratches.
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